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Virtual training

Our virtual training courses provide you with the practical tools you need to help your clients. Find out more about the virtual classroom training Advice NI offers in different topic areas in partnership with the Money Advice Trust.

Giving Effective Telephone Advice (NI)

Get the basics on this practical day on effective telephone advice, including tips on call structure and difficult cases.

Good Practice Providing High Quality Debt Advice (NI)

You will discuss key principles, skills and processes that will help you to improve your practice and work towards giving the best possible advice.

Negotiation and Communication Skills for Debt Advisers (NI)

Recognise and practice key communication skills for effective and confident negotiations. Including the process, behaviours, styles, tactics and strategies to use.

Mental Health: Good Practice for Debt Advisers

How to identify, support, advise and refer clients that have a mental health problem. We recommend a process to follow that reflects key guidelines and the law.

Skills for Effective Advocacy (NI)

Join in on this interactive day to learn how to effectively represent your client debts in legal proceedings.

Supervision: Essential Skills and Best Practice (NI)

This course provides an opportunity to explore the underpinning knowledge and practical skills required to be able to deliver effective supervision, in line with their agency standards, the Money and Pension Service standards and the NI Quality standards.

This specialist level course is designed for Money Advice Supervisors, whether this comprises all or only part of their role.

Understanding and Supporting Clients In Vulnerable Circumstances (NI)

This course will give you the space and opportunity to explore practical ways to advise and support vulnerable clients.

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