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City & Guilds Assured Training

Wiseradviser has achieved City & Guilds Assured quality mark for its debt advice induction training programme.

The City & Guilds quality benchmark

The City & Guilds quality benchmark gives advisers and organisations confidence that Wiseradviser training meets high standards set by a recognised training body.

Specialist Debt Advice 11 week programme

This programme equips advisers with comprehensive and accurate knowledge required for a Specialist Debt Adviser role. It also meets the requirements of the MaPS quality framework at casework/ specialist level.

Topics include:

  • Types of debt
  • Gathering information
  • Completing a Personal Budget Sheet (PBS)
  • Core advice
  • Debt solutions (formal and informal)
  • Maximising income and reducing expenditure
  • Clients in vulnerable circumstances
  • Good practice and case recording
  • Court processes
  • Consumer Credit Act
  • Priority debts
  • Business debts
  • Limitation of Action

There is a final assessment process which includes mock debt advice interviews and supported calls/client interviews as appropriate. These will be run by the advisers’ own organisation.

Training format

We use a mix of blended learning which is made up of virtual or face-to-face sessions run by a cohort lead, Wiseradviser virtual courses including pre-course work and online assessments and Wiseradviser e-learning courses with online assessments.

Find out more

If your organisation would like to arrange an assured training programme please get in touch.

  • We can arrange the above programmes for groups of between 5 – 16 trainees, with multiple cohorts as needed.
  • We will try to accommodate your preferred start date but there may be up to a 6 month lead time to arrange the programme due to needing to secure the dates with our freelance trainers.
  • As an Assured training provider we can also apply for approval for additional programmes to meet organisations’ and advisers’ needs.

Contact Wiseradviser

Interested in City & Guilds Assured training? Email for more information.

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